FAQs

Our care model keeps you connected to your provider between visits, tracks your health data in real time, and ensures early intervention before small issues become emergencies. It’s personalized, proactive healthcare from the comfort of your home.

A telehealth visit lets you speak with your provider by secure video or phone instead of going to the office. You can discuss symptoms, review medications, or follow up on treatment plans easily from home.

Yes. VirtuMedex uses HIPAA-compliant platforms (AthenaHealth and Doximity) to protect your privacy and health information.

You only need a smartphone, tablet, or computer with internet access. We’ll send you simple instructions before your appointment.

CCM is for patients with two or more chronic conditions. You receive monthly check-ins, medication reviews, and coordination with your doctors to help manage your overall health.

RPM uses connected medical devices—like a blood pressure cuff, pulse ox, or weight scale—to send your readings to your VirtuMedex care team. If anything looks concerning, we contact you right away.

RTM tracks non-vital data such as pain, medications adherance, or therapy progress. It’s ideal for patients in pain management, or respiratory rehabilitation, or those having difficulties managing their medications.

TCM supports you post hospital or rehab discharge by ensuring you understand your medications, understand how to manage your condition at home, have everything needed to safely stay at home, schedule follow-up appointments, and avoid unnecessary readmissions.

You can contact us directly by emailing to info@virtumedex.com or schedule appointment right from our website. Our enrollment team will verify patient’s contact information, eligibility, confirm appointment with the provider.

If your provider recommends Remote Patient Monitoring (RPM), the service will be ordered based on your specific diagnosis, and the appropriate medical devices will be shipped directly to your home within three business days.
Once the devices arrive, they will be pre-configured, activated, and ready to use. As soon as you begin taking your vital signs, your readings will automatically appear on our secure monitoring dashboard.
This allows our clinical team to identify abnormal results early, intervene promptly, and help prevent avoidable hospitalizations by addressing potential issues before they become emergencies.

VirtuMedex partners with FDA-approved medical device platforms. All data is transmitted securely and automatically to the provider dashboard.

Yes. Medicare covers CCM, RPM, and RTM programs. Telehealth visit reimbursements are covered by insurance plans may vary depending on CMS updates but we help you navigate all options.

We offer affordable private-pay concierge options, or private pay urgent care visits so your care can continue without interruption.

• Individual Concierge Membership – $250/month
• Executive Health Package – $1,500/year
• Concierge CCM with unlimited Telehealth to adjust patients medications is $595
• Concierge TCM with unlimited Telehealth with access to physician is $795
  Each includes priority scheduling, 24/7 nurse support, and dedicated care coordination.

Yes. Caregivers can have secure access to the patient portal to view updates, patient’s vitals, appointments, and care plans.

We work with physicians, home health agencies, skilled nursing facilities, rehabs, hospitals, health systems, insurance plans seeking to extend care management, RPM, RTM, or telehealth to their patients.

We’re always looking for mission-driven physicians and NPs licensed in New York and Florida. To learn more, email HR@virtumedex.com.