Privacy Policy

VirtuMedex Privacy Policy

This notice explains how your medical information may be used or disclosed, and how you can access it. Please read carefully.

At VirtuMedex, we recognize that your health information is deeply personal. Whether you are recovering after a hospital stay, managing a chronic condition, or receiving behavioral health support, your trust matters. Our commitment is to provide safe, high-quality, and confidential care—whether in person, virtually, or through our advanced technology platforms.

Your Health Information and HIPAA

The Health Insurance Portability and Accountability Act (HIPAA) requires us to protect your Protected Health Information (PHI). PHI includes any information that identifies you, such as your name, contact details, medical history, diagnoses, treatment plans, or healthcare services.

This Privacy Policy describes how VirtuMedex may use and disclose your PHI for treatment, payment, healthcare operations, and other lawful purposes, and outlines your rights regarding your health information.

How We Use and Disclose Your PHI

1. Treatment

We may use and disclose PHI to coordinate or manage your care across our services, including:

• Transitional Care Management
• Chronic Care Management
• Remote Patient Monitoring
• On-Demand Telehealth
• Behavioral Health Management

For example, we may share information with hospitals, specialists, or pharmacies involved in your care so they have the details needed to provide safe, effective treatment.

2. Payment

Your PHI may be used to confirm coverage and obtain payment for your care. Examples include:

• Submitting claims to Medicare or your health plan
• Requesting prior authorizations
• Processing billing for telehealth visits and monitoring devices

3. Healthcare Operations

We may use PHI for activities that improve quality, safety, and efficiency, such as:

• Appointment reminders by phone, email, or mail
• Support with remote monitoring device setup
• Reviewing patient outcomes to enhance care delivery

4. Other Permitted Uses

We may also disclose PHI as required or authorized by law, including for:

• Public health reporting (e.g., communicable diseases)
• Abuse, neglect, or domestic violence investigations
• FDA or device safety reporting
• Legal proceedings or law enforcement requests
• Organ and tissue donation services
• Research (when HIPAA permits)
• Military, national security, or Workers’ Compensation matters
• Oversight by the U.S. Department of Health and Human Services to ensure HIPAA compliance

Your Rights Regarding PHI

As our patient, you have the right to:

• Access Records – Inspect or request copies of your health records (with limited exceptions).
• Request Restrictions – Ask us to limit how your PHI is used or disclosed (we will accommodate when possible).
• Confidential Communications – Request alternative methods of contact (e.g., at a different number or address).
• Amend Records – Request corrections if you believe your PHI is inaccurate or incomplete.
• Accounting of Disclosures – Request a list of certain disclosures made without your authorization.
• Paper Copy – Receive a paper copy of this notice at any time, even if you previously received it electronically.

Changes to This Notice

VirtuMedex reserves the right to modify this Privacy Policy at any time. Updated policies will apply to all PHI we maintain, past and present. If significant changes occur, you will be notified promptly.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

• VirtuMedex (see contact information below)
• The U.S. Department of Health and Human Services

We will never retaliate against you for filing a complaint.
 

Marketing and Messaging Policy

• We do not share mobile numbers, messaging consent, or text message data with third parties or affiliates for marketing.
• Any text messaging consent you provide will only be used for communications directly related to your healthcare.

Contact Us

If you have questions, need more information, or wish to exercise your privacy rights, please contact:

VirtuMedex Headquarters
1230 Hempstead Turnpike
Franklin Square, NY 11010

📞 Phone: 888-432-8885
📠 Fax: 888-832-7008
📧 Email: info@virtumedex.com